An acute care hospital, located in central Alabama, with multi-specialty clinics, an ambulatory surgery center, an imaging center along with several ambulatory facilities, throughout the region, recognized there was an opportunity to take a deeper look at their Clinical Documentation Improvement/Integrity (CDI) program to possibly make some adjustments to improve the overall approach.

With that, CSI partnered to provide full access to our Revenue Cycle and coding team which comprises of over 1,000 US-based detailed coders. Backed by broad experience in EHR implementation, revenue readiness assessments, and coding advisory services, CSI brought a strong foundation of knowledge to the partnership. CSI understood the need to support our client here specifically with RCM system workflow improvements, automation integration, physician training, and staffing.

Our client, a 15-billion-dollar payment processing company, recently invested millions of dollars in infrastructure and technology. On top of the company’s demand for skilled talent, its need for strategic advisory, and structure became vital. One of the client’s key initiatives was a digital transformation project – migrating a high volume, client-facing application from on-premise hosting to an AWS’s cloud environment. To achieve this goal, CSI built a streamlined delivery team and added critical IT expertise to their existing applications, supporting their transition from on-premise to cloud.