At CSI Companies, we provide scalable, reliable, and expert-driven managed services designed to help healthcare organizations thrive. Whether you’re expanding, upgrading, or optimizing your systems, our team ensures operational excellence, cost efficiency, and strategic alignment so that your team can focus on doing what they do best.
Healthcare IT Managed Services
Solving Key Healthcare Challenges with CSI's Expertise
Explore Our Full Suite of Healthcare Managed Services
At CSI Companies, we deliver flexible, tailored solutions backed by certified professionals, proven methodologies, and a commitment to continuous improvement.
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Ensure comprehensive support across both clinical and non-clinical environments while guaranteeing your systems run smoothly while your teams stay focused on care delivery.
Epic application support
Provider enablement
Tailored support models to meet the unique needs of each organization
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CSI’s Steady State Program is a scalable long-term training solution, led by an Epic-certified team.
Personalized training paths
Increase end-user satisfaction
Continuous skill development
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Accelerate adoption of new applications with expert build, training, and activation services.
End-to-end implementation
Change readiness and user enablement
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From strategic planning to go-live and post-launch optimization, CSI provides a turnkey solution empowering healthcare organizations to extend their Epic EHR platform using Community Connect with confidence.
Aligned to Epic’s framework
Governance and compliance alignment
Support every aspect of Community Connect with minimal disruption and maximum clinical impact
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Stay current with Nova releases through structured upgrade support.
Change management and build optimization
Training material development
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Transform the ServiceNow platform into tailored solutions that address the unique challenges of healthcare organizations.
Cost savings strategies
Advance workflow automation development
Compliance reporting that meets healthcare regulatory requirements
Change management excellence catered to healthcare organizations
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Resolve clinical and technical issues with highly trained resources.
Workflow troubleshooting
Technical support and escalation management
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Maintain operational stability with proactive monitoring and issue resolution.
Flexible support models
Process optimization and uptime assurance
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Our legacy services go beyond standard transition planning, offering full-spectrum coverage backed by decades of expertise.
24×7 availability
Tier 1 and Tier 2 support model
Seamless system transition planning
Expanded expertise through Medsys Group, a CSI company—leaders in comprehensive legacy application support
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CSI’s Epic Refuel program is strategic advisory and support solution designed to help health systems fully transition to and optimize Epic’s foundation system. CSI delivers measurable value at every phase of your Refuel journey, aligning closely with Epic while tailoring solutions to your organization’s goals.
Discovery and Epic assessment
Installation, build, and validation
Testing and training
Go-live and stabilization
Elevate Your Operations with CSI's Managed Services
The CSI Advantage: Trusted Healthcare IT Expertise
With 30+ years of healthcare IT experience supporting over 200 health systems, CSI is more than a vendor—we are a strategic partner committed to operational excellence and transformative results.
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Over the years, CSI has been recognized for excellence in both approach and delivery. As the 2026 & 2025 Best in KLAS award recipient for Technical Services, we are committed to quality and client success.
At CSI, we consistently deliver tailored solutions that drive operational efficiency, improve outcomes, and align with the unique needs of each healthcare organization.
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Our solutions are designed for healthcare organizations navigating digital transformation, aligning platform enhancements and other operational support with healthcare strategic initiatives.
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CSI provides an affordable staffing alternative to support our partners through EHR implementations and ongoing operational and system maintenance needs.
Our clients have benefited from our highly flexible, on-demand healthcare staffing models that typically exceed expectations in organizational awareness and system knowledge.
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CSI’s Managed Services are designed to flex with your needs, offering a boutique-style approach that feels like an extension of your team.
We handle system maintenance, upgrades, and issue resolution so you can stay focused on what matters most. Our solutions are never one-size-fits-all—they’re tailored to fit your goals, your workflows, and your priorities.
Ready To Transform Your Operations?
Contact CSI today to learn how our managed services can help you optimize workflows, reduce costs, and deliver better outcomes for your patients.
What Clients Say About Partnering With CSI
“Whatever CSI Companies is doing to build their culture, build the strength of their employee knowledge, and make sure that they are people that the customers enjoy having around is gold. I couldn't say nicer things about them. Their work exceeded my expectations more than just about anything in the last 10 years has. I was so surprised by them. I would have paid twice what we paid for CSI Companies and not blinked an eye. I would 100% recommend them. If anybody calls me looking for these services, I send them right to CSI Companies.”
—CIO“CSI Companies is very engaging. They really work with us to help solve something that we are working on. There is a super quick turnaround and just great customer service. CSI Companies has some great folks. We see that within our projects right now. We have an excellent population health project manager and analyst who is bringing a ton to the organization. CSI Companies has been able to look at the project more strategically as an organization. If we have an issue that we are trying to solve, they will literally jump on a call to figure out how they can help. I can't say enough about them. CSI Companies has been top-notch.”
— Director