With over 15 years of Epic implementation expertise, CSI’s Community Connect services empower healthcare organizations to extend their Epic EHR platform with confidence. Whether you’re a host hospital or a community clinic, our Community Connect services ensure secure integration, interoperability, and optimized workflows so you can focus on delivering excellent patient care.
Epic Community Connect Services
Empowering Health Systems with seamless and scalable Epic Expansion
End-to-End Epic Community Connect Support
CSI manages every phase of your Epic Community Connect project with a dedicated team of certified Epic experts, program managers, and trainers. From strategic planning to go-live and post-launch optimization, we provide a turnkey solution tailored to your organization’s needs.
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Our expert team leads Epic Community Connect implementations with structured project oversight and alignment to Epic standards.
Program outline with Epic
Customer success alignment
Comprehensive project planning and timeline tracking
Change control processes
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Our team establishes strong governance frameworks and change management strategies to drive program success.
Program decision process
Governance committee
Communication plan
Risk mitigation plan
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Our team helps transform clinical workflows into optimized Epic configurations that support long-term efficiency.
Current vs. future-state assessment
Build system configuration (Orion)
Playbook sessions
Unit and integrated testing
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We ensure a smooth transition of patient data through reliable chart abstraction processes and quality control.
Robust methodology and tool kit
Analytic KPIs to gage progress
Quality assurance checks
Knowledge transfer
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Our legacy services go beyond standard transition planning, offering full-spectrum coverage backed by decades of expertise.
24/7 availability
Tier 1 and Tier 2 support model
System transition planning
Expanded expertise through Medsys Group, a CSI company—leaders in comprehensive legacy application support
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We prepare your teams for go-live success with interactive simulations, workflow rehearsals, and hands-on personalization labs tailored to real-world clinical operations.
Day in the Life demonstration
Workflow dress rehearsals
Simulation labs
Personalization labs
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Our team delivers Epic-certified training programs tailored to your organization’s roles, schedules, and learning preferences.
Customized Epic training plan
Team credentialing
In-classroom or virtual training
LMS schedule management
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With a zoned-support model and performance analytics, our team provides hands-on go-live coverage and ATE support to ensure a smooth and efficient EHR launch.
Robust methodology and tool kit
Resource roster
ATE orientation and delivery
Performance-based analytics
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Post-launch, we offer extended support and a structured optimization plan to address user needs, system performance, and long-term success.
Extended command center
Maintenance plan
Communication plan
Intake process for optimization
Unlock the Power of Epic Community Connect Today
The Benefits of Community Connect with CSI
At CSI, we don’t just implement, we empower. Our Community Connect program provides a complete, cost-effective way to expand Epic access across health systems of all sizes. From small community clinics to large hospitals, we support every aspect of Community Connect with minimal disruption and maximum clinical impact so you can focus on strategic growth.
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Provides a unified platform for securely managing shared patient records within a community.
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Eliminates the need to independently implement a full-scale Epic instance, while still improving care coordination, reducing redundant procedures, and enhancing opportunities to measure quality.
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Operates within a national health information exchange network of nearly 2,000 hospitals and 45,000 clinics, enabling better communication, information sharing, and reduced duplication of tests and results.
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Utilizes Epic’s HIPAA-compliant communication system, removing the need for an open-source HL7 interface to exchange messages between systems.
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Complete medical history is updated and shared, allowing providers to understand a patient’s overall health, including chronic conditions, allergies, and previous treatments.
The CSI Advantage:
Healthcare + Epic Expertise
As a 2026 and 2025 Best in KLAS Technical Services award recipient and Go-Live Support recipient in 2022, 2020, and 2019. CSI provides more than just services—we deliver strategic partnership, accurate results, and peace of mind.
By leveraging the knowledge and resources offered by Arch Collaborative, CSI can enhance our service offerings and contribute to the overall improvement of EHR systems and the healthcare experience for both clinicians and patients.
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Proven Methodology
CSI approach mirrors Epic’s best practices while layering in our proprietary tools, workflow and training materials to ensure your project is set up for success.
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Deep Epic Expertise
With decades of combined experience, our team brings multi-certification expertise and a track record of successful Community Connect implementations. Our solution aligns closely with Epic’s methodology for planning and executing a successful Epic install.
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Scalable Support
From small clinics to large health systems, CSI's model scales to meet your needs. We tailor teams to all sizes of projects from clinic staff augmentation to multi-hospital rollouts.
Let's Build a Healthier, More Connected Community
Whether you’re just starting or scaling your Community Connect program, CSI is ready to help you simplify the process and maximize impact.
What Clients Say About Partnering With CSI
“The quality of CSI Companies’ at-the-elbow support made them stand out. We have many requests to have them back. There have been providers who have said that the support team members we had during the go-live were incredible. CSI Companies' in-depth knowledge of the solution we were implementing and their ability to translate that into real-world work was excellent. Our go-live would have been much rockier without them, they were a great partner. We were very satisfied with them.”
— CNIO“We went live with our application, and we received high praise from the software vendor. CSI Companies helped contribute to our operational readiness and our actual execution. CSI Companies was integral in making sure the project was successful. They come with a plan, but they are also flexible in adjusting their plan to the organization's needs.”
— Manager