Legacy System Support for an Academic Medical Center in Pennsylvania

Written By Ashley Fitzgerald

Healthcare IT modernization requires new technology implementations without disrupting critical day-to-day operations. 

See how MedSys partnered with an academic medical center in Pennsylvania to maintain legacy system support, free internal IT resources for modernization, and prepare staff for new technologies.

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How Can Healthcare Organizations Maintain Legacy System Support During Modernization?

AA multi-hospital health system serving central Pennsylvania was upgrading its IT environment to support growth. The initiative involved replacing and standardizing legacy technologies, including telecommunications, PBX, and call tree systems. 

To keep daily operations running while internal IT teams focused on modernization, the organization partnered with MedSys for dedicated legacy system support. 

How Did MedSys Support the Health System’s IT Modernization?

MedSys evaluated existing systems and operational needs, then developed a customized support model aligned with the organization’s short- and long-term goals. 

The approach focused on three key areas: 

  • Operational continuity: Managing daily legacy system operations throughout modernization. 

  • Knowledge transfer and training: Preparing internal IT staff to manage new systems following implementation. 

  • Flexible IT support: Freeing internal resources to focus on designing and implementing new technologies. 

What Were the Results of the Legacy Support Partnership? 

With MedSys supporting its legacy systems, the health system continued progressing toward its future-state IT environment while maintaining day-to-day operations. 

The partnership helped the organization: 

  • Maintain support for critical legacy systems. 

  • Prioritize new technology initiatives without neglecting existing operations. 

  • Prepare internal IT staff through training and knowledge transfer. 

  • Establish a flexible support model aligned with its evolving needs. 

The modernization initiative remains underway, and a consultant review indicated a highly favorable level of satisfaction with the MedSys Client Success Team. 

 

Academic medical center | Pennsylvania | Multi-year IT modernization 

Download the full case study to learn how MedSys helped support legacy operations throughout the health system’s modernization journey. 

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Ashley Fitzgerald
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