Steady State EHR Program
CSI’s Steady State Program is a post-implementation training solution designed to maximize the return on your Epic EHR investment, improve workflow efficiency, and support post go-live challenges for healthcare organizations like low end-user satisfaction. Regardless of your post-live training challenges, CSI experts ensure consistent, high-quality training that drives end-user satisfaction and operational excellence.
Empowering Healthcare Systems with Scalable, Long-Term Training Solutions
The CSI Approach to Steady State Training
CSI’s team of industry experts delivers training programs that are tailored to your organization, aligned with evolving best practices, and designed to drive efficiency at every level. Our steady state approach ensures staff remain confident and current, while maximizing your EHR investment and creating measurable cost savings for your organization.
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We deliver a customized curriculum for specific roles, including physician EHR training, nurse training, and administrative staff support, ensuring a role-based and workflow-driven approach. This approach allows us to achieve the highest levels of user-readiness.
Our content is continuously updated to reflect new releases, optimizations, and system enhancements, ensuring your teams always have access to accurate, up-to-date materials.
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Our team is comprised of expert trainers who can manage your day-to-day initiatives, allowing your teams to focus on the bigger picture.
We collaborate with your organization to build streamlined onboarding processes that integrate training with other new-hire activities, ensuring timely completion and smooth transitions.
Using our proprietary tools, we analyze hiring data and training schedules to optimize class structures, maximize attendance, and improve overall scheduling efficiency.
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With 500+ professionals averaging five years of classroom experience, CSI brings deep EHR and clinical expertise to every engagement. Our trainers are cross-trained across multiple Epic applications, allowing us to reduce resource requirements while maintaining comprehensive coverage.
Many team members have served in multiple roles within CSI, demonstrating reliability, consistency, and a strong understanding of our partners’ expectations.
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Our trainers are consistently graded high by their trainees for classroom preparation, application knowledge, ability to answer questions, understanding workflows, and quality instructional skills.
Ready to Maximize Your EHR Investment?
Why Leading Healthcare Systems Partner with CSI
As a 2026 and 2025 Best in KLAS Technical Services award recipient and Go-Live Support recipient in 2022, 2020, and 2019, CSI is trusted by leading health systems to deliver seamless EHR go-live support and long-term user adoption.
By leveraging the knowledge and resources offered by Arch Collaborative, CSI can enhance our service offerings and contribute to the overall improvement of EHR systems and the healthcare experience for both clinicians and patients.
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Refined Methodologies
CSI’s comprehensive project plans, workflow and training materials, and budgeting tools ensure your project is set up for success.
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Scalability
CSI scales to your needs, from clinic staff augmentation to multi-hospital rollouts. Whether you need supplemental trainers or someone to help guide the entire process from start to finish, we can deliver a program that satisfies.
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Executive Oversight
CSI delivers hands-on leadership to ensure your training program stays aligned with strategic goals.
What Healthcare Professionals Say About CSI's Training
“My instructor was very inviting, kept us interested and all the information she provided was clear and concise.”
— Healthcare Professional“My instructor was exceptionally helpful and made the EHR much easier to navigate.”
— Healthcare ProfessionalReady to Elevate Your Training Program?
Contact CSI to learn how our Steady State Training Program can transform your organization’s EHR experience
Client Success Story
CSI in Action: How CSI Scaled Epic Training for a Multi-Hospital System
A multi-hospital health system needed to train thousands of employees annually following an Epic implementation, they lacked the resources to sustain effective and long-term training. Without a scalable solution, they risked staff burnout, inefficiency, and reduced ROI on their Epic investment.
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CSI delivered a scalable Epic training program by providing 20–30 specialized Epic classroom trainers. These Epic-certified trainers seamlessly integrated with the client’s processes and materials.
Key elements of the solution included:
Needs Assessment: Leveraging HR and onboarding data to align training with the client’s goals.
Continuous improvement: Establishing feedback loops to refine training over time.
Prepared trainers: Enhancing onboarding for CSI trainers to ensure they were equipped with the client’s content and expectations.
Flexible scaling: Expanding resources during acquisitions, onboarding surges, and growing class demands.
By taking on classroom training for new hires and transfers, CSI freed the client’s internal team to focus on system enhancements, workflow optimization, and innovation.
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With CSI’s steady-state training program in place, the client unlocked significant organizational benefits:
8,000+ end users trained annually
98% satisfaction ratings in communication, engagement, and content delivery
Consistent training through acquisitions and system changes
Freed internal resources to focus on strategic growth
Stronger ROI of their Epic EHR investment through consistent user adoption and system usage
CSI’s steady state training program transformed the client’s training burden into a scalable, future-proof solution that protects their Epic investment while empowering end-users to thrive.