Your Epic System Deserves a Stronger Foundation
When Epic underperforms, the answer isn't always reimplementation. Epic Refuel is a strategic optimization initiative that streamlines workflows, improves adoption, and restores long-term EHR performance, with CSI Companies guiding every phase.
What an Epic Refuel Addresses
Streamlines configuration, refines governance, and embeds long-term operational goals into every layer of your Epic system.
Every optimized click and workflow step adds up to measurable ROI: reduced admin costs, faster charting, and shorter patient wait times.
Aligned to Epic Gold Star standards, ensuring your system is leveraging Epic’s full potential and not just staying compliant.
Is your Epic system truly performing?
Going live is just the beginning. Over time, health systems accumulate workarounds, leave features untouched, and watch clinician frustration grow. If that sounds familiar, your system may be overdue for a Refuel.
Measurable Impact: Outcomes across your entire enterprise
Operational Efficiency
Standardized workflows eliminate redundant steps, reduce wait times, and lower administrative overhead.
Data Quality & Reporting
Cleaner clinical data drives better population health, compliance reporting, and performance analytics.
Provider
Experience
More intuitive workflows reduce friction so clinicians spend more time on care, less time on the EHR.
Revenue Cycle Performance
Automated, standardized billing workflows reduce denials, accelerate collections, and cut labor costs.
CSI’s Proven Approach:
Strategic Support at Every Phase
CSI provides end-to-end delivery across all Refuel phases, blending Epic best practices with your organization’s specific goals.
As a 2026 & 2025 Best in KLAS Technical Services award recipient and Go-Live Support recipient in 2022, 2020, and 2019, CSI brings proven delivery expertise to complex Epic Refuel initiatives. Health systems partner with CSI not only for execution support, but for strategic guidance, operational stability, and confidence throughout the Refuel journey.
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Laying the foundation for a successful Refuel initiative
During the Pre-Work phase, CSI partners with your organization to establish governance, define success metrics, and prepare teams for a structured, well-managed Refuel program aligned with Epic standards.
Project Principles: Apply Epic-aligned best practices and CSI methodologies to define the overall vision, identify improvement opportunities and measure impact.
Project Charter: Define project scope, stakeholders, timelines, budgets, and risk assessments in partnership with your organization.
Defined Goals: Finalize a project plan with clear priorities, key performance indicators, milestones, and phase-specific deliverables.
Team Structure and Resourcing: Coordinate analyst teams and support roles in partnership with Epic.
Governance and Decision-making: Establish governance frameworks, change management strategies, and decision pathways to guide project success.
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Configuring, streamlining, and enhancing Epic’s core system
In Phase One, CSI supports the standardized rebuild of Epic’s Foundation System, focusing on quality, consistency, and operational readiness to ensure a smooth go-live.
Fundamentals and Project Management: Provide centralized program leadership to align project plans with organizational priorities, manage tasks within Orion and technical tools, oversee cross-functional teams, mitigate risk, and deliver consistent status reporting in partnership with Epic.
Foundation System Install: Support system design review, masterfile updates, workflow validation, testing, and cutover activities to rebuild Epic’s core system according to Foundation standards and prepare for a controlled go-live.
Efficiency Basics and Quality Assurance: Ensure system integrity through KPI tracking, Nova updates, security configuration and robust testing.
Revenue Cycle Framework: Standardize and automate revenue cycle workflows including charge capture, authorizations, eligibility, claims, and medication waste tracking to improve accuracy, reduce manual effort, and strengthen financial performance.
Training and Go-Live support: Update curriculums, strengthen super user programs, develop quick reference materials, and provide at-the-elbow support to drive confident end-user adoption at go-live.
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Optimize performance, adoption, and long-term value
In Phase Two, CSI focuses on post-rebuild optimization, including workflow optimization initiatives that improve adoption, system performance, and long-term value for your Epic investment.
Workflow Improvements: Partner with Epic and your team to analyze system data and identify opportunities to streamlined integrated workflows.
System Enhancements: Provide advisory support to improve functionality, automate processes, and enhance the end-user experience.
Maximizing System Value: Leverage insights from Signal, Cogito, and other Epic analytics tools to unlock additional system ROI.
Tell us where your Epic system stands today. Our specialists will take it from there.